As Head of Digital Products and User Experience, you will lead the Digital Products and User Experience team in the development, maintenance and continuous improvement of digital platforms and products that drive engagement with our cause. You will be accountable for the performance, compliance and accessibility of all digital products and services, including the Motor Neurone Disease (MND) Association website. Working with colleagues across the organisation, the Head of Digital Products and User Experience will plan confidently, collaborate well, and contribute to a digital function that can respond to changing needs and growing demand.

This is an exciting time to join the MND Association, following the launch of our new brand in January and with a new CRM scheduled for implementation. Strengthening our digital platforms and products will ensure people affected by MND, our supporters and volunteers, experience digital services that are clearer and more accessible.

This opportunity is for a 12-month Fixed Term Contract.

Key Responsibilities

Lead and develop the Digital Products and User Experience team, including 4 direct reports, setting clear direction and high standards
Own the delivery, performance and accessibility of all digital products and platforms
Champion excellent user experience across websites, microsites and digital services
Embed product-based ways of working to deliver high standards of performance and user experience
Set and champion content and product standards across the organisation
Work with senior stakeholders to agree priorities, dependencies and delivery plans
Support projects, advising on impact, budget, resource, and risks to ensure inclusion of digital requirements
Contribute to organisation-wide technology strategy and leadership activity

About You

Proven experience leading digital products and user experience at scale
Proven ability to set and deliver a digital strategy
Experience of leading a multidisciplinary team
Experience supporting and developing cross organisational project teams and managing stakeholder relationships
Broad knowledge and awareness of best practice and emerging trends in digital technologies
Excellent working knowledge of digital accessibility tools and principles and inclusive design
Experience using insight and analytics to improve user experience
Confident communicator, able to influence at all levels

Hybrid working expectations: office attendance in our Northampton office one day per week

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
24/7 GP access via phone and video
Life assurance and confidential counselling helplines
Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
Access to Benefit Hub for discounts on everyday shopping
Enhanced pension scheme
Opportunities for training and personal development
Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.