As our Online Communities Specialist, you’ll step into a newly created role where your experience in online forums and digital community support will make a real difference for people affected by motor neurone disease (MND).

You’ll lead the development and delivery of our online community services, ensuring they remain safe, accessible, and people‑centred. You'll take a forum with real potential and develop it into a professional, sustainable peer support service - building the systems, processes and relationships to support long-term growth.

Key Responsibilities

Lead the growth, improvement and day‑to‑day delivery of online peer‑support services
Manage the forum platform, including configuration, security and performance
Act as product owner, ensuring technology supports safe community connection
Lead and coordinate online community support volunteers, including training
Handle content moderation, complaints, conflict and crisis escalation
Manage relationships with external suppliers and internal teams
Ensure safeguarding, legal and regulatory compliance across the service
Develop service policy, process and business continuity planning
Analyse community data and contribute to service impact reporting
Advocate for community needs while balancing organisational priorities

About You

Essential

Proven experience managing online community platforms, including forums
Strong understanding of data security, GDPR and Online Safety Act requirements
Skilled in conflict management, complaints handling and crisis escalation
Confident with data metrics and reporting
Able to communicate with care and clarity, including representing an organisation externally
Experience managing volunteers or staff remotely, supporting their development

Desirable:

Understanding of person‑centred digital support and accessibility considerations
Experience contributing to digital service or product development
Experience working with external agencies or suppliers

Hybrid working expectations: home-based role

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
24/7 GP access via phone and video
Life assurance and confidential counselling helplines
Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
Access to Benefit Hub for discounts on everyday shopping
Enhanced pension scheme
Opportunities for training and personal development

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.