As a Direct Marketing Officer, you will play a key role in shaping direct marketing campaigns that connect supporters, drives engagement and boosts income. You will plan and deliver direct marketing activity that motivates action, builds trust and strengthens long‑term supporter relationships. This role is suited to someone who values collaboration and impact, and who can manage multiple campaigns with creativity and confidence.

Key Responsibilities

Plan and deliver direct marketing campaigns across online and offline channels
Recruit, develop and retain supporters through targeted communications
Produce appeals, newsletters and supporter updates using sourced insight and data
Manage day‑to‑day relationships with external agencies and suppliers
Monitor campaign budgets, schedules and delivery against agreed standards
Analyse campaign results against targets and recommend improvements
Respond to supporter and stakeholder queries clearly and promptly
Keep up to date with fundraising regulations and sector activity to inform campaign design

About You

Experience delivering direct marketing campaigns in the not‑for‑profit sector
Strong knowledge of direct marketing principles and agency management
Clear written and verbal communication skills
Experience using CRM databases to support direct marketing
High numeracy and confidence analysing performance data
Strong attention to detail, including proof reading
Proven ability to manage multiple projects to deadlines

Hybrid working expectations: office attendance one day per week

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
24/7 GP access via phone and video
Life assurance and confidential counselling helplines
Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
Access to Benefit Hub for discounts on everyday shopping
Enhanced pension scheme
Opportunities for training and personal development
Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.